G Suite, a cloud computing platform by Google is rolling out new feature in which Admin has given more power to track the status of Emails. Before this feature Admin had to reach out to end user or to search their mailbox to know the status.
Now, Admin can login Admin Console and go to email log search to see the status within their domain. The feature was announced on G-Suite update blog and may take 1-3 days to full rollout.
According to announcement —
Using Gmail’s Email Log Search feature in the Admin console, G Suite admins can track the delivery of messages sent and received by users within their domain. Until now, admins had to reach out to end users directly or search their mailboxes to see the status of a message after it had been delivered. With this launch, that’s no longer necessary, as a message’s post-delivery status will be listed in Email Log Search results.
Admin can go to “Post-delivery message details” under “Recipient details” in an Email Log Search result to see the current status, location any label applied etc. With this info, admins will be well-equipped to help users find missing messages.
In the above image we can see that User has not opened the email but marked it as read, also marked it as Important and Admin can see all these information including that Email is trashed.
About Date range
Earlier email log search date range only limits upto 30 days, with this release date range has been increased and you can go to the new introduced field “Older than 30 days”. This new field will only retrieve the post-delivery message details for messages received more than 30 days ago. It will not retrieve any other information.
About G-suit
G Suite (formerly Google Apps for Work and Google Apps for Your Domain) is a brand of cloud computing, productivity and collaboration tools, software and products developed by Google, launched on August 28, 2006. G Suite comprises Gmail, Hangouts, Calendar, and Google+ for communication; Drive for storage; Docs, Sheets, Slides, Forms, and Sites for collaboration; and, depending on the plan, an Admin panel and Vault for managing users and the services.
G Suite adds enterprise features such as custom email addresses at a domain (@yourcompany.com), option for unlimited cloud storage (depending on plan and number of members), additional administrative tools and advanced settings, as well as 24/7 phone and email support
