Google is organizing its annual developer conference i.e., Google I/O 2018 and the giant is sharing some great inventions with the world. On the Day 1, Google chief executive Sundar Pichai played a recording of the Google Assistant independently calling a hair salon and a restaurant to make bookings—interacting with staff who evidently didn’t realize they were dealing with artificial intelligence software, rather than a real customer.
“Our vision for our assistant is to help you get things done,” Pichai told the conference in Google’s hometown of Mountain View, California.
“It turns out that a big part of getting things done is making a phone call.”
“Many of us feel tethered to our phones and worry about what we’ll miss if we’re not connected. We want to help people find the right balance and gain a sense of digital wellbeing,” Pichai said.
“We’re at an important inflection point in computing, and it’s exciting to be driving technology forward,” he said.
“It’s clear that technology can be a positive force and improve the quality of life for billions of people around the world. But it’s equally clear that we can’t just be wide-eyed about what we create.”
He added that “we feel a deep sense of responsibility to get this right.”
Much of the focus was on Google Assistant, the artificial intelligence application which is competing against Amazon’s Alexa and others.
Google Assistant is being taught to better understand people and interact with them more naturally—and will be getting new voices, including one based on the voice of singer John Legend, as well as programming making it better at conversation.
“Thanks to our progress in language understanding, you’ll soon be able to have a natural back-and-forth conversation with the Google Assistant without repeating ‘Hey Google’ for each follow-up request,” Pichai said.
Google is also training Artificial Intelligence for pizza order and this should not be surprising if Google’s Artificial Intelligence can replace Customer care executives and other online supports.