Must-Have Features that a Taxi-Hailing App should include

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It is very easy for technology to make a business successful if it is used in a proper way. Mobile app development is the most important and predominant in the advancement of technology. Mobile app development for any business is the marketing tool in itself. An app for any business serves the part of a marketing team. An app for a taxi-hailing business helps the customers to engage in a better way with the drivers as well as the admin. Therefore, an app for a taxi business will always need two or rather three different panels namely customer panel, driver panel and admin panel for better communication between the stakeholders. All the three panels should carry some features that can reduce miscommunication as well as increase productivity for the business.

Maps and Location

Maps and location help in reducing the time of travel as it gives the exact location of pick and drop. The technology of GPS tracking is used to find the cars, track the way and identify the location. Besides the travel tracking, it gives the exact actual estimation to the drivers as well as customers.

In-App Payments

In-app payments enable the customers to pay in the app itself. As soon as the ride is complete, the customer pays with the gateways provided in the app itself. Involvement of such payment options reduces the complexity in terms of payment and consumes less time of the customer as well as of the driver. The current technology also provides with transferring the money between the drivers in their mobile phones.  

Smart Analytics System

The admin panel in the app like uber clone script should consist of a smart analytics system to monitor the business. A business without analytical data is like driving a car with closed eyes. Getting the sales number, analyzing them consistently and improving with those numbers for good profits fastens the growth of the business. Having the information in well-presented reports help the owners to see where their business stands and what are the improvements needed.

Profiles

Disclosing the profiles in the application is also needed for the secure way of payment. The requirement of the authorization will include the driver’s name, contact number, profile picture, license, and vehicle details. Providing the ratings and review also becomes easier from both the side, the customer’s side, and the driver’s side. This enables smooth communication between the driver and the customer.

Communication

Communication between the admin and the customer is necessary in case of any announcement or advertisement that is to be sent to the customers. Push notifications and in-app messages are a must to be shared with the customers along with different offers that are given to the customers. Communication with the drivers is also important in case of sharing about the news or any campaigns organized by the admins for their welfare.   

Dispatch and Tracking Panel

The admin panel of the taxi-hailing business app includes a different section for dispatch and tracking. It helps the owners to track the drivers with their driving status or from the track orders that are created from the passenger apps. The dispatch panel helps in phone bookings, manage the drivers and assign trips.

Maintenance

Developing an app and not maintaining it will result in a waste of money. Thus, employ a developer that can keep the app maintained or advanced with the latest technology updates and features. Improvements that are matched with the feedbacks of the drivers, as well as customers, are also needed to be made constantly.

Concluding Note

The following features are mandatory ones to be included while developing a mobile app for a taxi-hailing business because it includes a user-friendly approach and also deals with hassle-free approaches for the drivers. When the two most important assets of a taxi business are taken care of, the business would surely run into success. The above list is not an exhaustive one and the developer can add different features depending on the kind of taxi business. However, the development needs a lot of management efforts from both the sides, the owner’s side, and the developer’s side. Efforts towards maintenance are also necessary to keep the features updated.